General conditions

WEBSHOP REGULATIONS

TABLE OF CONTENTS:

GENERAL PROVISIONS
ELECTRONIC SERVICES IN THE ONLINE STORE
TERMS OF CONCLUDING A SALES AGREEMENT
METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
COST, METHODS, AND DELIVERY TIME OF THE PRODUCT
COMPLAINT HANDLING PROCEDURE
OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND CLAIMS, AND ACCESS TO THESE PROCEDURES
RIGHT OF WITHDRAWAL FROM THE AGREEMENT
PROVISIONS CONCERNING ENTREPRENEURS
PRODUCT REVIEWS
ILLEGAL CONTENT AND OTHER CONTENT VIOLATING THE TERMS AND CONDITIONS
FINAL PROVISIONS
MODEL WITHDRAWAL FORM

The Online Store www.gb.easy-shop.eu respects consumer rights. The consumer cannot waive the rights granted to them under the Consumer Rights Act. Any contractual provisions less favorable to the consumer than those of the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act shall apply in their place. Therefore, the provisions of these Terms and Conditions are not intended to exclude or limit any consumer rights granted under mandatory legal provisions, and any doubts should be interpreted in favor of the consumer. In the event of any inconsistency between the provisions of these Terms and Conditions and the aforementioned regulations, the latter shall prevail and apply.

1. GENERAL PROVISIONS

1.1.The Online Store available at www.gb.easy-shop.eu is operated by GLOBAL TRENDLINE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, headquartered in Krakow (registered office address: Drewniana 11 St., 31-010 Krakow, Poland, and mailing address: 11 Drewniana Street, 30-556 Krakow); entered into the Register of Entrepreneurs of the National Court Register under the number KRS: 0000778624; the registration court maintaining the company’s documentation: District Court for Krakow-Śródmieście in Krakow, 11th Commercial Division of the National Court Register; share capital amounting to: PLN 50,000.00; NIP: 6762563911; REGON: 382921480, email address: info.gb@easy-shop.eu, and contact phone number: 123-626-957.

1.2. These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store, unless a specific provision of the Terms and Conditions states otherwise.

1.3. The administrator of personal data processed in connection with the execution of these Terms and Conditions in the Online Store is the Seller. Personal data is processed for the purposes, for the duration, and based on the grounds and principles specified in the privacy policy published on the Online Store’s website. The privacy policy primarily contains rules regarding the processing of personal data by the Administrator in the Online Store, including the grounds, purposes, and period of personal data processing, as well as the rights of data subjects and information regarding the use of cookies and analytical tools in the Online Store. The use of the Online Store, including making purchases, is voluntary. Similarly, providing personal data by the user or Customer using the Online Store is voluntary, except for cases specified in the privacy policy (concluding a contract and statutory obligations of the Seller).

1.4. Definitions:

1.4.1. DIGITAL SERVICES ACT, ACT – Regulation (EU) 2022/2065 of the European Parliament and the Council of 19 October 2022 on a single market for digital services and amending Directive 2000/31/EC (Digital Services Act) (OJ L 277, 27.10.2022, pp. 1-102).

1.4.2. ILLEGAL CONTENT – Information that, in itself or by reference to an action, including the sale of Products or the provision of Electronic Services, is not compliant with European Union law or the law of any member state consistent with European Union law, regardless of the specific subject or nature of such law.

1.4.3. BUSINESS DAY – One day from Monday to Friday, excluding public holidays.

1.4.4. ORDER FORM – An Electronic Service, an interactive form available in the Online Store that allows placing an Order, particularly by adding Products to the electronic cart and specifying the terms of the Sales Agreement, including delivery and payment methods.

1.4.5. CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, granted legal capacity by law – who has concluded or intends to conclude a Sales Agreement with the Seller.

1.4.6. CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws 1964, No. 16, item 93, as amended).

1.4.7. PRODUCT – (1) a movable item (including a movable item with digital elements, i.e., containing digital content or a digital service or being connected to them in such a way that the absence of digital content or a digital service would prevent its proper functioning) subject to a Sales Agreement between the Customer and the Seller.

1.4.8. TERMS AND CONDITIONS – these Online Store terms and conditions.

1.4.9. ONLINE STORE – the Service Provider’s online store available at: www.gb.easy-shop.eu.

1.4.10. SELLER; SERVICE PROVIDER – GLOBAL TRENDLINE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, headquartered in Krakow (registered office address: Drewniana 11 St., 31-010 Krakow, Poland, and mailing address: 11 Drewniana Street, 30-556 Krakow); entered into the Register of Entrepreneurs of the National Court Register under the number KRS: 0000778624; the registration court maintaining the company’s documentation: District Court for Krakow-Srodmiescie in Krakow, 11th Commercial Division of the National Court Register; share capital amounting to: PLN 50,000.00; NIP: 6762563911; REGON: 382921480, email address: info.gb@easy-shop.eu, and contact phone number: 123-626-957.

1.4.11. SALES AGREEMENT – (1) a contract for the sale of a Product (in the case of movable items and movable items with digital elements), (2) a contract for the supply of a Product (in the case of digital content or a digital service), (3) a contract for the provision or use of a Product (in the case of a service other than digital and other Products) concluded or to be concluded between the Customer and the Seller via the Online Store.

1.4.12. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store and not being a Product.

1.4.13. SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, granted legal capacity by law – using or intending to use an Electronic Service.

1.4.14. CONSUMER RIGHTS ACT – the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended).

1.4.15. ORDER – the Customer’s declaration of intent made via the Order Form and directly leading to the conclusion of a Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Order Form.

2.1.1. Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store. Placing an Order occurs after the Customer completes two consecutive steps: (1) filling out the Order Form and (2) clicking the “Buy and Pay” button on the Online Store’s website after completing the Order Form. Until this point, the Customer can modify the entered data independently (following the displayed messages and information available on the Online Store’s website). The Order Form requires the Customer to provide the following data: email address, contact phone number, first and last name, address (street name, building and apartment number, postal code, city), as well as details related to the Sales Agreement: Product(s), quantity of the Product(s), delivery location and method, and payment method. For Customers who are not consumers, it is also necessary to provide the company name and VAT identification number (NIP).

2.1.1.1. The Electronic Service of the Order Form is provided free of charge, is one-time in nature, and ends upon the submission of an Order through it or upon the Customer’s earlier cessation of placing an Order.

2.2. Technical requirements necessary to cooperate with the teleinformatics system used by the Service Provider:

(1) a computer, laptop, or other multimedia device with Internet access;
(2) access to email;
(3) an up-to-date version of an internet browser: Mozilla Firefox, Internet Explorer, Opera, Google Chrome, Safari, Microsoft Edge.

2.3. The Customer is obliged to use the Online Store in accordance with the law and good practices, respecting personal rights, copyrights, and intellectual property rights of the Service Provider and third parties. The Customer must provide accurate data and is prohibited from providing unlawful content.

2.4. The complaint procedure regarding Electronic Services is specified in Section 6 of the Terms and Conditions.

3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT

3.1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order via the Order Form in the Online Store, in accordance with Section 2.1.1 of the Terms and Conditions.

3.2. The Product price displayed on the Online Store’s website is given in Polish zlotys (PLN) and includes taxes. The Customer is informed about the total price, including taxes, of the Product subject to the Order, as well as delivery costs (including transportation, delivery, and postal services), and other applicable costs. If these costs cannot be determined in advance, the Customer will be informed about the obligation to cover them before placing the Order and expressing intent to enter into the Sales Agreement.

3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form:

3.3.1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order in the Online Store in accordance with Section 2.1.1 of the Terms and Conditions.

3.3.2. After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts it for processing. The confirmation of receipt and acceptance of the Order is sent via email to the Customer’s email address provided during the Order placement. This email contains at least the Seller’s statements regarding receipt and acceptance of the Order, along with confirmation of the Sales Agreement conclusion. The Sales Agreement is concluded at the moment the Customer receives this email.

3.4. The recording, securing, and provision of the content of the concluded Sales Agreement to the Customer occurs through (1) making these Terms and Conditions available on the Online Store’s website and (2) sending the Customer the email mentioned in Section 3.3.2. Additionally, the content of the Sales Agreement is recorded and secured in the Seller’s Online Store IT system.

4. PAYMENT METHODS AND DEADLINES

4.1. The Seller provides the Customer with the following payment methods for the Sales Agreement:

4.1.1. Bank transfer to the Seller’s bank account.

4.1.2.Electronic payments and card payments via Online Bank Transfer, and Google Pay or by card on the website.

4.1.2.1. Electronic and card payment transactions are processed according to the selected method.

4.1.3. Pagamento in contanti alla consegna.

4.2. Payment deadlines:

4.2.1. If the Customer selects payment via bank transfer, electronic payment, or card payment, the payment must be made within 7 calendar days from the date of the Sales Agreement conclusion.

4.2.2. If the Customer selects cash on delivery or cash payment upon personal pickup, the payment must be made at the time of receiving the shipment.

5. COST, METHODS, AND DELIVERY TIME OF THE PRODUCT

5.1. The delivery of the Product is available within the territory of the Republic of Poland and the territory of the Member States of the European Union.

5.2. The delivery of the Product to the Customer is subject to a fee unless the Sales Agreement states otherwise. The delivery costs of the Product (including transport, shipping, and postal service fees) are specified to the Customer on the Online Store’s website in the information section regarding delivery costs and during the Order placement process, including at the moment the Customer expresses the intention to enter into the Sales Agreement.

5.3. The Seller offers the Customer the following delivery methods for the Product:

5.3.1. Courier shipment, cash-on-delivery courier shipment.

5.3.2. Pallet shipment.

5.4. The delivery time of the Product to the Customer within the territory of the Republic of Poland is up to 30 Business Days unless a shorter period is specified in the description of the given Product or during the Order placement process. In the case of Products with different delivery times, the delivery time shall be the longest stated period, which, however, may not exceed 30 Business Days. The commencement of the delivery time is counted as follows:

5.4.1. If the Customer chooses payment by bank transfer, electronic payment, or payment card – from the date of crediting the Seller’s bank or settlement account.

5.4.2. If the Customer chooses cash-on-delivery payment – from the date of concluding the Sales Agreement.

5.4.3. If the Customer chooses deferred payment – from the date the Seller is notified by the lender about the conclusion of the credit agreement with the Customer, but no later than the date of crediting the Seller’s bank account with funds from the granted credit.

5.5. The delivery time of the Product to the Customer within the territory of the Member States of the European Union (excluding the Republic of Poland) is up to 30 Business Days unless a shorter period is specified in the description of the given Product or during the Order placement process. In the case of Products with different delivery times, the delivery time shall be the longest stated period, which, however, may not exceed 30 Business Days. The commencement of the delivery time is counted as follows:

5.5.1. If the Customer chooses payment by bank transfer, electronic payment, or payment card – from the date of crediting the Seller’s bank or settlement account.

5.5.2. If the Customer chooses cash-on-delivery payment – from the date of concluding the Sales Agreement.

5.5.3. If the Customer chooses deferred payment – from the date the Seller is notified by the lender about the conclusion of the credit agreement with the Customer, but no later than the date of crediting the Seller’s bank account with funds from the granted credit.

6. COMPLAINT HANDLING PROCEDURE

6.1. This section 6 of the Regulations defines the complaint handling procedure applicable to all complaints submitted to the Seller, particularly complaints regarding Products, Sales Agreements, Electronic Services, and other complaints related to the Seller’s or Online Store’s operations.

6.2. A complaint may be submitted, for example:

6.2.1. In writing to the address: 11 Drewniana Street, 30-556 Krakow;

6.2.2. Electronically via email to: info.gb@easy-shop.eu;

6.2.3. Electronically through the complaint form available on the Store’s website at: http://bit.ly/EASY_SHOP_wymiana.

6.3. The Product may be sent or returned as part of a complaint to the following address: 11 Drewniana Street, 30-556 Krakow.

6.4. It is recommended that the complaint description includes: (1) information and circumstances regarding the subject of the complaint, particularly the type and date of the defect or non-compliance with the agreement; (2) the requested method of achieving compliance with the agreement, a statement on price reduction, withdrawal from the agreement, or another claim; and (3) the contact details of the complainant – this will facilitate and expedite the complaint processing. The above requirements are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description.

6.5. If the complainant changes their contact details during the complaint handling process, they are required to notify the Seller.

6.6. The complainant may attach evidence (e.g., photos, documents, or the Product) related to the subject of the complaint. The Seller may also request additional information or evidence (e.g., photos) if it helps expedite the complaint resolution.

6.7. The Seller will respond to the complaint promptly, no later than within 14 calendar days from the date of receipt.

6.8. The legal basis and scope of the Seller’s liability are determined by applicable laws, particularly the Civil Code, the Consumer Rights Act, and the Act on the Provision of Electronic Services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended). Below are additional details on the Seller’s statutory liability for product conformity with the Sales Agreement:

6.8.1. In the case of a complaint regarding a Product – a movable item – purchased by the Customer under a Sales Agreement concluded with the Seller before December 31, 2022, the provisions of the Civil Code in force until December 31, 2022, apply, in particular Articles 556-576 of the Civil Code. These provisions define, among other things, the basis and scope of the Seller’s liability if the sold Product has a physical or legal defect (warranty for defects). Under Article 558 § 1 of the Civil Code, the Seller’s liability under the warranty for a Product purchased under the previous sentence by a Customer who is not a consumer is excluded.

6.8.2. In the case of a complaint regarding a Product – a movable item (including a movable item with digital elements), excluding, however, a movable item that serves solely as a carrier of digital content – purchased by the Customer under a Sales Agreement concluded with the Seller from January 1, 2023, the provisions of the Consumer Rights Act in force from January 1, 2023, apply, in particular Articles 43a-43g of the Consumer Rights Act. These provisions define, among other things, the basis and scope of the Seller’s liability towards the consumer in case of non-conformity of the Product with the Sales Agreement.

6.9. In addition to statutory liability, a warranty may be granted for the Product – this is a contractual (additional) liability that can be used if the given Product is covered by a warranty. The warranty may be provided by an entity other than the Seller (e.g., the manufacturer or distributor). Detailed conditions of liability under the warranty, including the details of the entity responsible for the warranty and the entity entitled to use it, are available in the warranty description, e.g., in the warranty card or another relevant document. The Seller informs that in the event of non-conformity of the Product with the agreement, the Customer has legal remedies at the Seller’s expense, and the warranty does not affect these legal remedies.

6.10. The provisions in section 6.8.2 of the Regulations regarding consumers also apply to a Customer who is a natural person entering into an agreement directly related to their business activity if the content of this agreement indicates that it does not have a professional nature for that person, particularly based on the business activity subject disclosed in the Central Register and Information on Economic Activity.

7. OUT-OF-COURT METHODS FOR HANDLING COMPLAINTS AND CLAIMS AND RULES FOR ACCESSING THESE PROCEDURES

7.1.Methods of dispute resolution without court involvement include:
(1) Facilitating the reconciliation of the parties’ positions, e.g., through mediation;
(2) Proposing a dispute resolution, e.g., through conciliation;
(3) Resolving the dispute and imposing a solution on the parties, e.g., through arbitration (arbitral tribunal).

Detailed information regarding the possibility for a Client who is a consumer to use out-of-court methods for handling complaints and pursuing claims, the rules for accessing these procedures, and a user-friendly search engine of entities dealing with alternative dispute resolution are available on the website of the Office of Competition and Consumer Protection at: https://polubowne.uokik.gov.pl/.

7.2.A contact point operates under the President of the Office of Competition and Consumer Protection, whose task includes providing consumers with information on alternative consumer dispute resolution. Consumers can contact the point:
(1) By phone – calling +48 22 55 60 332 or +48 22 55 60 333;
(2) By email – sending a message to: kontakt.adr@uokik.gov.pl;
(3) In writing or in person – at the Headquarters of the Office at Plac Powstancow Warszawy 1, Warsaw (00-030).

7.3.Consumers have the following examples of possibilities to use out-of-court complaint handling and claim resolution methods:
(1) A request for dispute resolution to a permanent consumer arbitration court;
(2) A request for out-of-court dispute resolution to the provincial inspector of the Trade Inspection;
(3) Assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., the Consumer Federation, the Polish Consumer Association).

Advice is provided, among other means, via email at porady@dlakonsumentow.pl and through the consumer helpline at 801 440 220 (available on working days from 8:00 AM to 6:00 PM, with call charges according to the operator’s tariff).

7.4.An online dispute resolution platform (ODR platform) is available at http://ec.europa.eu/odr. The ODR platform is an interactive and multilingual website that serves as a one-stop service point for consumers and businesses seeking to resolve disputes related to contractual obligations resulting from online sales or service agreements without resorting to court proceedings. More information is available on the platform itself or at the Office of Competition and Consumer Protection’s website: https://polubowne.uokik.gov.pl/platforma-odr,161,pl.html.

8. RIGHT OF WITHDRAWAL FROM THE CONTRACT

8.1.A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring any costs, except for costs specified in section 8.8 of the Terms and Conditions. To meet the deadline, it is sufficient to send the withdrawal statement before its expiry. The withdrawal statement may be submitted:

8.1.1. In writing to the address: 11 Drewniana Street, 30-556 Krakow;
8.1.2. Electronically via email at: info.gb@easy-shop.eu;
8.1.3. Electronically via the withdrawal form available on the Store’s website at: https://bitly.su/ZWROT.

8.2.The return of a Product – a movable item (including one with digital elements) – under the right of withdrawal should be made to the following address: 11 Drewniana Street, 30-556 Krakow.

8.3.A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act and is additionally available in section 13 of the Terms and Conditions. The consumer may use the sample form, but it is not mandatory.

8.4.The withdrawal period starts:

8.4.1. For a contract under which the Seller delivers a Product and is obligated to transfer its ownership – from the moment the consumer or a third party designated by them (other than the carrier) takes possession of the Product. If the contract covers:
(1) Multiple Products delivered separately, in batches, or in parts – from taking possession of the last Product, batch, or part;
(2) Regular delivery of Products for a fixed period – from taking possession of the first Product.

8.4.2. For other contracts – from the day of contract conclusion.

8.5.If the consumer exercises their right of withdrawal from a distance contract, the contract is considered null and void.

8.6.For Products – movable items, including those with digital elements:

8.6.1. The Seller must promptly, but no later than 14 calendar days from the date of receiving the consumer’s withdrawal statement, refund all payments made by the consumer, including the cost of delivering the Product, except for additional costs arising from the consumer’s choice of a delivery method other than the least expensive standard delivery method offered by the Store.

8.6.2. The consumer must return the Product within 14 calendar days from the date of withdrawal, unless the Seller has offered to collect it themselves. The deadline is met if the consumer dispatches the Product before it expires.

8.6.3. The consumer is liable for any reduction in the Product’s value resulting from using it beyond what is necessary to establish its nature, characteristics, and functioning.

8.7.Potential costs associated with the consumer’s withdrawal from the contract:

8.7.1. If the consumer chose a delivery method other than the least expensive standard option, the Seller is not required to refund the additional costs incurred by the consumer.
8.7.2. The consumer bears the direct costs of returning the Product.
8.7.3. If the consumer requested the commencement of service performance before the withdrawal period ended, they must pay for the services provided up to the withdrawal date, proportionate to the contract’s total value.

8.8.The right of withdrawal does not apply to contracts concerning:

(1) Fully performed services, with prior consumer consent and acknowledgment of withdrawal loss;
(2) Products whose price depends on financial market fluctuations beyond the Seller’s control;
(3) Customized, non-prefabricated items made to the consumer’s specifications;
(4) Perishable items or those with a short expiration period;
(5) Sealed items that, after opening, cannot be returned for health or hygiene reasons;
(6) Items that become inseparably mixed with others after delivery;
(7) Alcoholic beverages whose price was agreed upon at purchase but can only be delivered after 30 days and whose value depends on market fluctuations;
(8) Urgent repairs or maintenance services explicitly requested by the consumer;
(9) Sealed audio, video recordings, or software once the seal is broken;
(10) Newspapers, periodicals, or magazines (except for subscriptions);
(11) Contracts concluded via public auction;
(12) Accommodation, transport of goods, car rental, catering, or leisure-related services with a specified execution date;
(13) Digital content not supplied on a physical medium, if the consumer agreed to execution before withdrawal rights expired and was informed of withdrawal loss.

8.9.The provisions of this section also apply from January 1, 2021, to entrepreneurs conducting business activity who conclude contracts directly related to their business, provided that these contracts do not have a professional nature.

9. PROVISIONS CONCERNING ENTREPRENEURS

9.1 This section 9 of the Terms and all provisions contained therein are directed exclusively at and thus binding only upon Customers or Service Recipients who are not consumers. From January 1, 2021, and for contracts concluded from that date, it also does not apply to a natural person entering into a contract directly related to their business activity, if the content of the contract indicates that it does not have a professional nature for that person, in particular resulting from the subject of their business activity made available under the provisions on the Central Register and Information on Economic Activity.

9.2 The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without stating a reason and does not give rise to any claims against the Seller by the Customer.

9.3 The Seller’s liability under warranty for the Product or for the Product’s non-compliance with the Sales Agreement is excluded.

9.4 The Seller shall respond to complaints within 30 calendar days from the date of receipt.

9.5 The Seller has the right to limit the available payment methods, including requiring full or partial prepayment, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

9.6 The Service Provider may terminate the contract for the provision of the Electronic Service with immediate effect and without stating a reason by sending the Service Recipient an appropriate statement.

9.7 The liability of the Service Provider/Seller towards the Service Recipient/Customer, regardless of its legal basis, is limited—both for a single claim and for all claims combined—to the amount of the price paid and delivery costs under the Sales Agreement, but not more than one thousand Polish zlotys. The monetary limitation mentioned in the previous sentence applies to all claims directed by the Service Recipient/Customer against the Service Provider/Seller, including cases where no Sales Agreement was concluded or claims unrelated to the Sales Agreement. The Service Provider/Seller is only liable to the Service Recipient/Customer for typical foreseeable damages at the time of contract conclusion and is not liable for lost profits. The Seller is also not responsible for delays in shipment delivery.

9.8 Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court competent for the Seller’s/Service Provider’s registered office.

10. PRODUCT REVIEWS

10.1. The Seller allows its Customers to submit and access reviews of Products and the Online Store under the terms specified in this section of the Terms and Conditions.

10.2. Customers can submit a review using a form that enables them to add an opinion about a Product or the Online Store. This form may be available directly on the Online Store’s website (including via an external widget) or through an individual link sent to the Customer’s email address after purchase. When submitting a review, the Customer may also add a graphical rating or a photo of the Product if such an option is available in the review form.

10.3. A review of a Product may only be submitted for Products that have been actually purchased from the Seller’s Online Store and by a Customer who has purchased the reviewed Product. It is prohibited to enter into fictitious or simulated Sales Agreements for the purpose of submitting a Product review. A review of the Online Store may be submitted by a person who is a Customer of the Online Store.

10.4. Submitting reviews must not be used for illegal activities, particularly activities constituting unfair competition or violating personal rights, intellectual property rights, or other rights of the Seller or third parties. When submitting a review, the Customer must act in accordance with the law, these Terms and Conditions, and good practices.

10.5. Reviews may be published directly on the Online Store’s website (e.g., on the relevant Product page) or on an external review collection service that the Seller cooperates with and refers to on the Online Store’s website (including via an external widget embedded on the Online Store’s website).

10.6. The Seller ensures that published Product reviews come from its Customers who have purchased the given Product. To verify this, the Seller takes the following actions:

10.6.1. Reviews submitted via the form available directly on the Online Store’s website must undergo prior verification by the Seller. This verification includes checking compliance with the Terms and Conditions, particularly confirming that the reviewer is a Customer of the Online Store. The Seller verifies whether the person has made a purchase in the Online Store and, in the case of a Product review, whether they have purchased the reviewed Product. Verification is conducted without undue delay.
10.6.2. If the Seller has doubts or receives concerns from other Customers or third parties regarding whether a review originates from a Customer or whether the Customer has purchased the Product, the Seller reserves the right to contact the reviewer for clarification and confirmation.

10.7. Any comments, appeals regarding review verification, or concerns about whether a review originates from a Customer or whether the Customer has purchased the Product may be submitted in a manner analogous to the complaint procedure outlined in section 6 of these Terms and Conditions.

10.8. The Seller does not post or commission others to post false reviews or customer recommendations, nor does it distort customer reviews or recommendations to promote its Products. The Seller publishes all opinions, including unfavorable ones, and does not provide sponsored reviews.

11. ILLEGAL CONTENT AND OTHER CONTENT VIOLATING THE TERMS AND CONDITIONS

11.1. This section of the Terms and Conditions contains provisions arising from the Digital Services Act regarding the Online Store and the Service Provider. The Customer is generally not required to provide content when using the Online Store unless the Terms and Conditions require certain data (e.g., data necessary to place an Order). The Customer may have the opportunity to add a review or comment in the Online Store using the tools provided by the Service Provider. In all cases where the Customer submits content, they must comply with the rules set out in these Terms and Conditions.

11.2. CONTACT POINT – The Service Provider designates the following email address: info.gb@easy-shop.eu as a single contact point. This contact point allows for direct communication between the Service Provider and the competent authorities of EU Member States, the European Commission, and the Digital Services Board, as well as enables service recipients (including Customers) to communicate quickly and easily with the Service Provider electronically for the application of the Digital Services Act. The Service Provider specifies Polish and English as the languages for communication with its contact point.

11.3. Procedure for Reporting Illegal Content and Actions in Accordance with Article 16 of the Digital Services Act:

11.3.1. Any individual or entity may report the presence of certain information that they consider to be Illegal Content by sending an email to info.gb@easy-shop.eu.
11.3.2. The report must be sufficiently precise and properly justified. To facilitate reporting, the Service Provider allows and encourages submissions to the above email address, including the following elements:
1. A sufficiently reasoned explanation of why the reported information is considered Illegal Content.
2. A clear indication of the exact electronic location of the information, such as an exact URL or URLs, and, where applicable, additional details that help identify the Illegal Content, depending on the type of content and specific service.
3. The full name or entity name and email address of the reporting person or entity (except in reports related to offenses mentioned in Articles 3–7 of Directive 2011/93/EU).
4. A statement confirming the good-faith belief that the information and allegations in the report are correct and complete.
11.3.3. A report meeting the above requirements is considered to provide actual knowledge or awareness under Article 6 of the Digital Services Act, enabling the Service Provider to determine, without detailed legal analysis, the illegal nature of the reported activity or information.
11.3.4. If the report contains the reporter’s electronic contact details, the Service Provider will confirm receipt of the report without undue delay and will inform the reporter of its decision regarding the reported information, including details on available appeal mechanisms.
11.3.5. The Service Provider processes all reports received through this mechanism and makes decisions regarding the reported information in a timely, non-arbitrary, and objective manner, exercising due diligence. If automated tools are used in this process, the Service Provider will include this information in its notification.

11.4. Information on Restrictions Imposed by the Service Provider on the Use of the Online Store Concerning Customer-Submitted Information:

11.4.1. Customers must adhere to the following rules when submitting any content within the Online Store:
- Use the Online Store (including posting reviews or comments) in accordance with its intended purpose, these Terms and Conditions, and legal and ethical standards, respecting personal rights, copyright, and intellectual property rights.
- Ensure that provided content is factual and not misleading.
- Do not submit unlawful content, including Illegal Content.
- Do not send unsolicited commercial information (spam) via the Online Store.
- Do not submit content that violates common netiquette principles, including vulgar or offensive material.
- Possess all necessary rights and permissions to provide such content, including copyrights, licenses, and consents required for publication, particularly concerning the publication of personal data or images of third parties.
- Use the Online Store without jeopardizing the security of the Service Provider’s IT system, the Online Store, or third parties.
11.4.2. The Service Provider reserves the right to moderate Customer-submitted content on the Online Store’s website. Moderation is conducted in good faith and with due diligence, either at the Service Provider’s initiative or in response to reports, to detect, identify, and remove Illegal Content or other content violating the Terms and Conditions.
11.4.3. Moderation may be conducted manually or using automated or semi-automated tools. The Service Provider will clearly and understandably inform the Customer (if their contact details are available) about moderation decisions and available appeal options.

11.5. Any complaints, appeals, or concerns regarding decisions or actions taken by the Service Provider under these provisions may be submitted via the complaint procedure specified in section 6 of these Terms and Conditions.

11.6. The Service Provider reviews all comments, complaints, claims, appeals, or objections regarding decisions or other actions or omissions taken by the Service Provider based on a received report or a decision made, in a timely, non-discriminatory, objective, and non-arbitrary manner. If a complaint or other submission provides sufficient grounds for the Service Provider to consider that its decision not to take action in response to the report is unjustified, or that the information subject to the complaint is neither illegal nor in violation of the Terms and Conditions, or if it contains information indicating that the complainant’s actions do not justify the measure taken, the Service Provider shall, without undue delay, revoke or modify its decision regarding the possible removal or restriction of access to the content or any other limitation of its visibility, or take any other action deemed necessary.

11.7. Service Recipients, individuals, or entities that have reported Illegal Content and to whom the Service Provider’s decisions regarding Illegal Content or content violating the Terms and Conditions are directed, have the right to choose any out-of-court dispute resolution body certified by the Digital Services Coordinator of a Member State to resolve disputes regarding these decisions, including complaints that have not been resolved through the Service Provider’s internal complaint handling system.

12. FINAL PROVISIONS

12.1. Agreements concluded via the Online Store are made in the Polish language.

12.2. Amendment of the Terms and Conditions:

12.2.1. The Service Provider reserves the right to amend these Terms and Conditions for important reasons, such as changes in legal regulations; modifications to payment or delivery methods or timelines; compliance with legal or regulatory obligations; changes in the scope or form of Electronic Services provided; the introduction of new Electronic Services; or the necessity to counteract unforeseen and direct threats related to the protection of the Online Store, including Electronic Services and Service Recipients/Customers, from fraud, malware, spam, data breaches, or other cybersecurity threats—insofar as these changes affect the implementation of the provisions of these Terms and Conditions.

12.2.2. Notification of proposed changes is sent at least 15 days before they take effect, except when the change must be implemented without maintaining the 15-day notification period if the Service Provider:
(1) is subject to a legal or regulatory obligation requiring an amendment to the Terms and Conditions that prevents compliance with the 15-day notification period; or
(2) must exceptionally amend its Terms and Conditions to counteract an unforeseen and direct threat related to the protection of the Online Store, including Electronic Services and Service Recipients/Customers, from fraud, malware, spam, data breaches, or other cybersecurity threats.

In the two exceptional cases mentioned above, changes take effect immediately unless a longer implementation period is possible or necessary, in which case the Service Provider shall notify accordingly.

12.2.3. In the case of continuous agreements (e.g., provision of an Electronic Service – Account), the Service Recipient has the right to terminate the agreement with the Service Provider before the notification period for the proposed changes expires. Such termination becomes effective 15 days from the date of receiving the notification. If a continuous agreement is concluded, the amended Terms and Conditions shall be binding on the Service Recipient if they were properly notified of the changes within the notification period and did not terminate the agreement during this period. Additionally, at any time after receiving the notification of changes, the Service Recipient may accept the introduced changes, thereby waiving the remaining notification period.

For agreements of a non-continuous nature, amendments to the Terms and Conditions shall not affect the rights acquired by the Service Recipient before the effective date of the changes, particularly concerning orders already placed or completed Sales Agreements.

12.2.4. If an amendment to the Terms and Conditions results in the introduction of new fees or an increase in existing ones, the consumer has the right to withdraw from the agreement.

12.3. In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, particularly the Civil Code; the Act on the Provision of Electronic Services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204, as amended); the Consumer Rights Act; and other relevant provisions of generally applicable law.

13. TEMPLATE FOR WITHDRAWAL FROM THE AGREEMENT

(ANNEX NO. 2 TO THE CONSUMER RIGHTS ACT)

Template withdrawal form
(This form should be completed and sent only if you wish to withdraw from the agreement.)

Recipient:

GLOBAL TRENDLINE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
11 Drewniana Street, 30-556 Krakow
gb.easy-shop.eu
info.gb@easy-shop.eu

I/We () hereby inform you of my/our () withdrawal from the sales agreement for the following goods () / delivery agreement for the following goods () / service agreement for the performance of the following goods () / provision of the following service ().

Date of agreement conclusion () / receipt ():
Consumer(s) name:
Consumer(s) address:
Consumer(s) signature (only if the form is submitted in paper form):
Date:

(*) Delete as appropriate.